Accelerating results

eXpresso ensures rapid and effective implementation of your HP Service Management software, allowing you to stay focused on your business goals.

Through our wealth of experience we’ve developed an intuitive and modular solution that:

Reduces overall implementation time & costs
Reduces admin time
Reduces costs on software & support
Guarantees traceability

Simply put, eXpresso offers you a way to increase customer satisfaction through an efficient service desk, quickly, easily and with a ROI that simply makes good business sense.

HP interoperability

HP Software leads the business technology optimization (BTO) market by partnering with industry leaders to provide complete solutions. As a partner in HP’s Enterprise Management Alliance Program, eXpresso has been verified by HP for interoperability.

eXpresso Plug-ins

Our plug-ins are all intuitive, easy to use and seamlessly embedded in HP Service Manager. What’s more, they’re designed especially to speed up the rapid implementation of specific points.

HTML print plug-in

HTML output so you can modify colour, text size & font and add graphics
Quick and easy way to get case overviews
Multiple modifiable template print views
Can be adjusted to customer stationary
Easily configurable

AD Integration plug-in

Reduce time on user admin by 80%
Fully automate provisioning of users, allocation of roles and populating assignment groups from AD
No manual administration needed
Always up-to-date information
Support multiple AD servers/CN’s

Email engine plug-in

Email communication history within the record
All-in-One Tool making it simple to communicate with your end users from your service management platform
No more switching to your email program to send/receive emails

Rapid implementation

eXpresso is a pre-configured solution, this means a fully deployed and integrated service management solution that can take as little as just 15 days.

Intuitive

Focused on reducing administration time, eXpresso’s intuitive interface is designed to support a fast and efficient service desk. The built in process model is so easy to use that operator training costs are greatly reduced.

Cost reduction

Cross module matching gives the operator flexibility, allowing matching towards 4 record types. When matching is done as early as possible in the registration process you reduce the total amount of integrations, the number of duplications and time spent on interaction registration – focusing on the best results for you.

Advanced integrations

eXpresso’s Data Model Mapper (DMM) is based on the newest web service technologies allowing integrations towards multiple data sources reducing the need for resource demanding synchronizations, complex reconciliation and expensive middleware tools.